Order Process
Thank you for choosing EPOHOME. Below is a clear, step-by-step overview of how your order moves from checkout to delivery. If you have any questions at any stage, email us at support@epohome.com.
Step 1: Choose Your Product
Select the item that best fits your space. Review the product page for dimensions, materials, and available options.
- Confirm size and placement in your room
- Pick finishes/materials that match your style
- Check lead time and delivery requirements
Step 2: Configure Options
Customize your order by selecting available options (size, finish, style, and delivery method). For special requests or questions before purchase, contact our team.
Need guidance? Email support@epohome.com and include a screenshot/link of the product you’re considering.
Step 3: Checkout & Payment
Place your order through our secure checkout. Please ensure your shipping address and contact details are accurate.
Step 4: Order Confirmation
After payment, you’ll receive an order confirmation email sent to the address used at checkout. If you don’t see it within a few minutes, please check your spam/junk folder.
Step 5: Detail Review (If Applicable)
For made-to-order items, we may contact you to confirm key details before production (specs, finish, special notes). This step helps ensure what we build matches your expectations.
Step 6: Production & Quality Check
Once confirmed, your order enters production. Each item is checked for quality and finishing before it is prepared for shipment.
Step 7: Shipping & Tracking
When your order ships, we’ll email tracking information (or delivery scheduling details, depending on the carrier/service). For delivery questions, contact support@epohome.com.
Payment Methods
We accept the following payment options:
Need Help?
For order updates, customization questions, or delivery support, email us anytime at support@epohome.com. We’ll get back to you as soon as possible.