FAQs

A: Since every piece is handmade, timelines vary:

  • Custom Orders: Ready to ship in approximately 9–12 weeks after you approve the design drawings.
  • Expedited Custom Orders: Ready to ship in 6–9 weeks (Additional fee applies).
  • In-Stock Items: Typically delivered in 5–8 weeks.
  • Note: These are estimates. The complex nature of curing epoxy and wood processing may occasionally affect production times.

A: Yes! For custom orders, we provide CAD drawings for your approval. We want you to be 100% confident in your design before production begins.

A: We source premium solid woods from responsibly managed forests. Our selection includes Black Walnut, White Oak, Golden Camphor, Cunninghamia, Walnut, Poplar, Ash, and Olive.

A: You can change your selection before the design is finalized. However, once you have confirmed your wood/material selection, any subsequent request to change the material will incur a $188 USD Material Change Fee. This may also restart your production timeline.

A: We offer Free Shipping to the contiguous United States (Lower 48 States).

  • Surcharges: Shipments to Hawaii, Alaska, Puerto Rico, and remote/hard-to-access areas will require an additional shipping fee.
  • International: We ship worldwide (with some exceptions). Please contact us for a quote.

A: Standard delivery is "Curbside," meaning the truck driver will unload the crate at the nearest safe point to your address (e.g., your driveway or curb). Drivers do not bring furniture inside your home.

A: For oversized crates (over 90" length), a standard liftgate cannot be used. You have three options:

  1. Customer Unload (Free): You gather 3–6 capable people to help lift the item off the truck manually.
  2. Carrier Unload (+$600): The carrier provides a forklift and operator to unload it to the ground.
  3. Premium Install (+$800): Includes carrier unloading plus professional installation (moving it inside and assembly) by a third-party service.

A: Yes, we ship to Canada and most countries. However, we strictly cannot deliver to Cuba, Iran, North Korea, North Sudan, Sudan, Syria, Ukraine, or India.

A: Once your order ships, you will receive an email with a tracking number. Please allow a few days for the carrier's system to update the initial scan.

A: Please contact support@epohome.com immediately if you need to make a change.

  • Before Dispatch: We can update it for you.
  • After Dispatch: We cannot modify the address. Any re-routing or address correction fees charged by the carrier will be billed to you.

A: We crate our tables securely to prevent damage. However, if your crate arrives with visible damage:

  1. Note it on the driver’s delivery receipt immediately (Take photos of the crate before opening).
  2. Inspect the item.
  3. Contact us at support@epohome.com right away with photos and your order number so we can assist you.

We offer a variety of secure payment options for your convenience. We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, Maestro, UnionPay, and Elo, as well as digital wallets such as PayPal, Shop Pay, Apple Pay, and Google Pay. If you don’t see your preferred payment method listed, please contact us and we’ll do our best to assist you.

By default, prices are displayed in the currency of your current location. If you wish to view prices in a different currency, simply use the currency selector button located in the top-right corner of our website.

EPOHOME specializes in handmade dining tables, coffee tables, side tables, and office desks. We offer full customization options, allowing you to select the shape, size, color, and style to perfectly match your aesthetic and space requirements.

We offer a six-month warranty starting from the date of delivery. This covers manufacturing defects and quality issues affecting the product's function under normal use.

  • What is included: Repair of manufacturing defects. We may also provide complimentary care accessories (such as paint or paraffin oil) and guidance on proper maintenance.
  • What is excluded: Normal wear and tear, damage caused by pets, intentional or accidental damage, damage from external sources, or issues resulting from improper care/human negligence.

If you encounter a quality issue or the product is not functioning correctly, please email us at support@epohome.com. Be sure to include:

  1. Your order number.
  2. Photos and videos clearly showing the issue.

Note: For immediate issues upon delivery, please contact us within 7 days of receipt.

We sincerely apologize for any inconvenience. Please contact us immediately with your order number.

  • Warehouse Check: We will verify the shipment status with our warehouse manager (typically within 24 hours).
  • Carrier Claim: If the item was lost during transit, we will file a claim with the carrier (this process may take up to 7 days).
  • Resolution: Once confirmed lost, we will resolve the issue swiftly to ensure you receive your order.

What is your refund policy?
For full details regarding returns and refunds, please view our Refund Policy.

A: We are available 24/7 to assist you:

  • Email: support@epohome.com
  • Phone: +1 ‪(929) 274-3311
  • Live Chat: Available on our website.
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